Due to technical issues, some ACR tournaments were canceled earlier this week. As an ACR ambassador, Chris Moneymaker approached the poker community. While pleading for patience and understanding, Moneymaker said ACR remains committed to transparency and communication with poker players.
ACR tournaments canceled due to a technical issue
The end of last year, after 17 years of cooperation with PokerStars famous poker player Chris Moneymaker ended his relationship with PokerStars. Shortly thereafter, in February this year, he stayed Americas Cardroom ambassador (ACR). In addition to representing the brand as a US resident, Moneymaker can play ACR, which is one of the reasons he chose the role.
With this in mind, the role of the Poker Ambassador can attract a lot of attention from the poker community, especially in a bad situation. This is exactly what happened recently. Earlier this week due to a software problem some ACR tournaments have been canceled. This was exactly the moment the poker community approached the ACR Ambassador. While some exchanged kind words, others were not so subtle. Whether Moneymaker supplied and increased ACR .
A situation professionally handled by the ACR ambassador
In a statement on Twitter The ambassador revealed that ACR wants " as many as possible were happy ”Given the frustrating situation. As a result, he announced that all day two events will be canceled and "players will be paid out via chip chop" . In addition, Moneymaker revealed that all other players will receive "free entry to the event equal to the canceled" .
Then, on Wednesday, the ACR Ambassador posted a series of tweets related to the topic. He admitted that one of the reasons for registering as an ambassador there were just cases like the last one. In addition, he thanked the people who addressed him with kind words during this difficult period. Moneymaker asked the poker community for patience while ACR continues to "grow and evolve" . Moreover, he assured that ACR is committed to transparency and communication with players .
Admitting that the last few days have been " interesting “Moneymaker said such a problem could occur again in the future. He also stressed that this was the second time such a technical question since he was an ambassador . Moneymaker added that he realizes that ACR hates technical problems as much as gamers. At the end he stressed that " guys behind the scenes " they are doing a great job and ultimately plan to reduce such disruption which have been much more common in the past.